Shipping policy
Last updated: June 21, 2026
Thank you for shopping with PaddlePeak. We want your pickleball gear to arrive safely and as quickly as possible. This Shipping Policy explains how order processing, shipping times, tracking, and delivery issues are handled.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding weekends and holidays.
During high-volume periods, new product launches, sales, or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to notify you by email.
Shipping Rates
Shipping rates are calculated at checkout based on the items in your order, your delivery location, and the shipping method available at the time of purchase.
From time to time, PaddlePeak may offer free shipping promotions. Any free shipping offer will be shown clearly at checkout or on the applicable promotion page.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
Typical delivery estimates may include:
Standard shipping: 3–10 business days after shipment
Expedited shipping: 2–5 business days after shipment, when available
International shipping: delivery times vary by country, customs processing, and carrier availability
Delivery estimates are not guaranteed. Carrier delays, weather, customs processing, incorrect addresses, holidays, and other circumstances outside of our control may affect delivery timing.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available. Please allow up to 48 hours for tracking updates to appear after the carrier receives your package.
Multiple Shipments
If your order includes multiple items, your products may ship separately depending on availability, warehouse location, or carrier requirements. You will not be charged extra shipping because we choose to split an order.
Shipping Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order. PaddlePeak is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete shipping address provided at checkout.
If you notice an error in your shipping address, contact us as soon as possible at info@paddlepeakstore.com. We cannot guarantee that address changes can be made after an order has been placed or shipped.
Lost, Stolen, or Delayed Packages
If your tracking information shows that your order was delivered but you have not received it, please first check around your delivery location, with household members, neighbors, building staff, or your local carrier.
If you still cannot locate your package, contact us at info@paddlepeakstore.com with your order number and tracking number. Once a carrier confirms delivery, PaddlePeak's liability is limited. We encourage customers to contact their carrier directly and file a claim. We will assist where possible, but cannot guarantee replacement or refund for confirmed deliveries.
Damaged Items During Shipping
If your item arrives damaged, please contact us within 7 days of delivery at info@paddlepeakstore.com. Include your order number, a description of the issue, and clear photos of the damaged item and packaging.
We will review the issue and help determine the appropriate next step, which may include a replacement, refund, or other resolution depending on the situation.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country. These fees are not included in the product price or shipping cost unless specifically stated at checkout.
Customs delays are outside of PaddlePeak’s control and may affect delivery times.
Questions
For shipping questions, contact us at:
Please include your order number so we can assist you faster.