Have a question about your order, shipping, returns, sizing, or one of our pickleball products?

We’re here to help.

At PaddlePeak, we want your shopping experience to feel simple, clear, and reliable from checkout to delivery. Whether you need help tracking an order, choosing the right gear, starting a return, or reporting an issue with your purchase, our support team is happy to assist.

Customer Support

Email: info@paddlepeakstore.com

We aim to respond to all customer messages within 1–2 business days. Response times may be longer during weekends, holidays, sales, or high-volume periods.

To Help Us Assist You Faster

Please include as much detail as possible when contacting us.

For order questions, please include:

• Your order number
• The email address used at checkout
• The item or items you are asking about
• A brief description of your question or issue

For damaged, defective, or incorrect items, please include:

• Your order number
• Clear photos of the item
• Photos of the packaging, if the item arrived damaged
• A short description of the issue

Common Questions

For shipping times, tracking updates, delayed packages, or delivery questions, please review our Shipping Policy.

For returns, exchanges, damaged items, and refund questions, please review our Refund Policy.

You can also use the contact form below to send us a message. Please make sure your email address is entered correctly so we can reply.