Contact PaddlePeak

Have a question about an order, product, return, exchange, or shipping update? We’re here to help.

Customer Support

Email: info@paddlepeakstore.com

We aim to respond to customer support messages within 1–2 business days. Response times may be longer during weekends, holidays, sales, or high-volume periods.

Before You Contact Us

To help us assist you faster, please include as much detail as possible.

For order questions, include:

Your order number
The email address used at checkout
The item or items you are asking about
A clear description of the issue

For damaged, defective, or incorrect items, include:

Your order number
Photos of the item
Photos of the packaging, if the item arrived damaged
A brief explanation of the issue

Common Questions

For shipping timing, tracking, and delivery issues, please review our Shipping Policy.

For returns, exchanges, damaged items, and refunds, please review our Refund and Return Policy.

Contact Form

You can also use the contact form below to send us a message. Please make sure your email address is entered correctly so we can reply.