Refund policy
Last updated: June 21, 2026
We want you to feel confident shopping with PaddlePeak. If something is not right with your order, please contact us and we will do our best to help.
30-Day Return Window
We accept eligible returns within 30 days of the delivery date.
To be eligible for a return, your item must be:
Unused, unworn, and in the same condition that you received it
In its original packaging when possible
Free from stains, odors, excessive wear, damage, or signs of use
Accompanied by proof of purchase, such as your order number or confirmation email
To start a return, contact us at info@paddlepeakstore.com with your order number and the item you would like to return.
Items sent back to us without first requesting a return may not be accepted.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
Final sale items
Gift cards
Items marked as non-returnable at the time of purchase
Worn or used apparel, shoes, hats, bags, or eyewear
Items damaged due to misuse, improper care, or normal wear and tear
Shoes, Apparel, Hats, Bags, and Eyewear
For shoes and apparel, please try items on indoors and keep all original packaging until you are sure you want to keep them.
Shoes must be returned with the original shoebox when applicable. Please do not use the shoebox as the shipping box. Place the shoebox inside another shipping package before returning.
Eyewear must be returned with any included case, pouch, or accessories when applicable.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error on our part.
We recommend using a trackable shipping service for returns. PaddlePeak is not responsible for return packages that are lost or damaged in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 14 days of of the confirmed delivery date as shown by carrier tracking at info@paddlepeakstore.com.
Please include:
Your order number
A description of the issue
Clear photos of the item
Photos of the packaging, if the item arrived damaged
Once reviewed, we will help determine the best resolution, which may include a replacement, refund, or store credit at PaddlePeak's sole discretion.
Exchanges
The fastest way to get a different size, color, or item is to return the eligible item you have and place a new order for the item you want.
If you need help choosing the right replacement item, contact us at info@paddlepeakstore.com.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow time for your bank, credit card company, or payment provider to process and post the refund.
Shipping charges, return shipping costs, and any customs duties or import fees are not refundable unless required by law or unless the return is due to our error.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@paddlepeakstore.com.
We cannot guarantee that an order can be cancelled once it has been processed, packed, or shipped.
Questions
For return, refund, or exchange questions, contact us at:
Please include your order number so we can assist you faster.